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  • Terms & Conditions

    1. Matcham's Pre-Order Scheme Terms & Conditions

      Last Updated: December 2024

      The MATCHAM'S CATERING pre-order scheme is operated by THE NORTH YORKSHIRE COUNCIL ("the Council"), trading as MATCHAM'S CATERING, at Harrogate Convention Centre (HCC), King’s Road, Harrogate, HG1 5LA, ("Matcham's" or "we").

      • These Terms and Conditions apply to the use of the MATCHAM'S CATERING Pre-Order Portal (the "Portal") and Mobile Device App (the "App") for the ordering of poducts at outlets run by Matcham's (each a "participating outlet").
      • Use of the Portal or App will constitute acceptance of these Terms and Conditions.

      1. Signing up for the MATCHAM'S CATERING Pre-Order Portal and App.

        1. Applicants must reside in the UK and be aged 18 or over to place an order.
        2. You may cancel your account at any time but if you do so, you will forfeit the right to any points that have accumulated on the account that have not been used.
        3. You may cancel your account at any time but if you do so, you will forfeit the right to any points that have accumulated on the App that have not been used.
        4. The App is free of charge to download but you will need to have a compatible smartphone or device to use the App.

      2. Use of the MATCHAM'S CATERING Pre-Order Scheme.

        1. In the event your purchase contains alcohol, we reserve the right to refuse collection/delivery to someone deemed to be unfit by venue staff. If you are deemed unfit, for example either under the age of 18 or intoxicated, you may not be liable for a refund. In the case you seem to be under the age of 25, please be prepared to show valid identification to receive your drinks.
        2. Stand Catering
          At HCC, exhibitors may be able to order certain products online for delivery to their stand.

          1. You may order no sooner than eight weeks prior to the start date (first live day) of your event.
          2. The cut-off time for orders is two weeks before the start date (first live day) of your event, at 5pm.
          3. Payments must be made online at the time of ordering.
          4. Orders are initiated by choosing a delivery time, and the menus available will reflect items available for that time. Deliveries of stand catering orders are restricted to live days only; from the time the venue is open to exhibitors, to one hour before the show’s closing time.
          5. In the unlikely event that products ordered are not available you may choose equivalent products to the same value, or we will refund any amount already paid by you to the original card used for the original payment.
          6. We will deliver your order within 15 minutes of your requested time. This may be before or after the requested time.
          7. In the event of your order not being delivered you should contact a member of the Matcham’s catering team on the day of your expected delivery. A member of the Matcham’s management team will then resolve this on the same day. Any queries of this nature after this day may not be resolved.
          8. If you wish to cancel your order, this must be done with at least 5 working days’ notice of your requested delivery date, to receive a full refund. If you cancel within 5 working days, no refund will be given.

        3. Exhibitors’ Lunch
          At HCC, exhibitors may be able to order certain products online for delivery to their stand.

          1. Delivery timeslots are between 12pm and 2pm and are allocated in 15-minute intervals.
          2. You may order no sooner than eight weeks prior to the start date (first live day) of your event.
          3. The cut-off time for orders is 2 hours prior to the first available delivery timeslot as stated in 1.2.3.1, on the day of the delivery.
          4. Payments must be made online at the time of ordering.
          5. Orders are initiated by choosing a delivery timeslot, and the menus available will reflect items available for that slot. Each slot has limited capacity therefore you may find that a desired slot is not available to you.
          6. In the unlikely event that products ordered are not available you may choose equivalent products to the same value, or we will refund any amount already paid by you to the original card used for the original payment.
          7. In the event of your order not being delivered you should contact a member of the Matcham’s catering team on the day of your expected delivery. A member of the Matcham’s management team will then resolve this on the same day. Any queries of this nature after this day may not be resolved.
          8. If you wish to cancel your order, this must be done with at least 1 hours’ notice of your requested delivery time, to receive a full refund. If you cancel after this time, no refund will be given.

        4. Interval Refreshments
          At HCC, you may be able to order certain products online for collection.

          1. Collection will be available at the allocated interval time for the show.
          2. Orders will be available to collect from the designated collection point.
          3. You may order no sooner than one week prior to the day of the show.
          4. The cut-off time for orders is the planned start time (curtain up) of the show.
          5. Payments must be made online at the time of ordering.
          6. The menus available will reflect items available for that day.
          7. There is limited capacity for Interval Refreshment orders, therefore you may find that this service is not available to you.
          8. In the unlikely event that products ordered are not available you may choose equivalent products to the same value, or we will refund any amount already paid by you to the original card used for the original payment.
          9. Any orders that are not collected once the collection slot ends, will be kept for a further 10 minutes before being treated as an uncollected order and will be disposed of. No refund will be given on uncollected orders.
          10. It is not possible to cancel your order for interval refreshments.

        5. Table Service
          At HCC, you may be able to order certain products online directly to your table.

          1. Your order will be delivered to your table , appropriate to the volume of business.
          2. You may order during the event only.
          3. Delivery service will stopped as detailed on the QR code information leaflet.
          4. Payments must be made online at the time of ordering.
          5. The menus available will reflect items available for that day.
          6. In the unlikely event that products ordered are not available you may choose equivalent products to the same value or we will refund any amount already paid by you to the original card used for the original payment.
          7. It is not possible to cancel your order for table service.
          8. In the event of your order not being delivered you should contact a member of the Matcham’s catering team on the day of your expected delivery. A member of the Matcham’s management team will then resolve this on the same day. Any queries of this nature after this day may not be resolved.

      3. General

        1. The Council can cancel or withdraw the scheme for any reason at any time on prior written notice to you. We can also change these Terms and Conditions. In both instances, we will endeavour to provide you with as much written notice as we can.
        2. Please visit our website to obtain the latest Terms and Conditions.
        3. For more information you will also find up to date frequently asked questions on our website.
        4. We will use or authorise the use of your information for the following purposes: to process your registration; to respond to your queries or requests; to administer your account and otherwise to undertake any of our obligations to you; to analyse your purchase history; and, only where your prior consent has been obtained, to send you details of products or services which may be of interest to you. It may be necessary for your information to be passed to a third party that will assist MATCHAM’S in providing services to you. If we do this, we will ensure that anyone to whom we pass your information treats your information with the same level of protection as would be provided by MATCHAM’S.
        5. It is your responsibility to advise MATCHAM’S of a change to your personal details
        6. We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control.
        7. If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.
        8. The Council may assign these Terms and Conditions without your agreement. This includes any such assignment, novation or disposal of rights and obligation to any legal entity with which the Council merges or which is a successor body of the Council by reason of statutory or voluntary reorganisation. We will tell you in writing if this happens and the transfer will not affect your rights under this contract.
        9. Ownership of phone or device. If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device
        10. Other websites The App or any service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
          You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
        11. License Restrictions. You agree that you will:

          1. except in the course of permitted sharing not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the services in any form, in whole or in part to any person without prior written consent from us;
          2. not copy the App, documentation, or services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
          3. not translate, merge, adapt, vary, alter, or modify, the whole or any part of the App, documentation or services nor permit the App or the services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the services on devices as permitted in these terms;
          4. not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
          5. is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
          6. is not used to create any software that is substantially similar in its expression to the App;
          7. is kept secure; and
            is used only for the permitted objective;
            comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any service.

        12. Acceptable Use. You must:

          1. not use the App or any service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any service or any operating system;
          2. not infringe our intellectual property rights or those of any third party in relation to your use of the App or any service[, including by the submission of any material] (to the extent that such use is not licensed by these terms);
          3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any service;
          4. not use the App or any service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
          5. not collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from the servers running any service.

        13. Intellectual Property. All intellectual property rights in the App, the documentation and the services throughout the world belong to us (or our licensors) and the rights in the App and the services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the documentation, or the services other than the right to use them in accordance with these terms.
        14. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

          1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.
          2. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
          3. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

        15. Check that the App and the Services are suitable for you. The App and the services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.
        16. We are not responsible for events outside our control. If our provision of the services or support for the App or the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
        17. We may end your rights to use the App and the Services if you break these terms

          1. We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
          2. If we end your rights to use the App and services:

            1. You must stop all activities authorised by these terms, including your use of the App and any services.
            2. You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

        18. You need our consent to transfer your rights to someone else
          You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
        19. No rights for third parties
          This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
        20. Jurisdiction
          English law applies to this Contract and the courts of England and Wales shall have exclusive jurisdiction.

      4. Confidentiality, Privacy and Data Protection

        1. You are responsible for maintaining the confidentiality of your account username and password and for restricting access to your App or other device(s) to prevent unauthorised access to your account. You must keep your login details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them. You must not disclose your login details to any other person or record your login details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur in relation to your account.
        2. If you have any reason to believe that your login details have become known to anyone else or otherwise compromised, please inform us immediately by emailing MatchamsCatering@harrogateconventioncentre.co.uk.
        3. As part of your registration for the App, you will be asked to provide various items personal data including your name, email address and mobile phone number. This enables each App user to individually accrue Points associated through an individually identifiable account.
        4. We control the personal data collected about you through the App registration process and in relation to the Points scheme.
        5. Through providing this information and during the process of registering for the App, you will have given us, as owner and operator of the App, the express consent to process your personal data for the purposes of the use and operation of the App.
        6. Your personal data will be your name, email address and contact details that you provided at registration for an account.
        7. Your personal data will be processed by us for the duration of your holding an account to use the App, whether an active or inactive user.
        8. Your personal data will be processed by us for the purposes of purchasing products, using the App, marketing, advertising, and purchase analysis where your consent is given for such activities.
        9. Where you have provided consent to us to process your personal data for any purpose including use of the App, marketing, advertising, or product history analysis purposes, we shall take all measures as required by law to protect and encrypt your personal data for such purposes, as appropriate.
        10. You may withdraw your consent for such processing of your personal data collected during the App registration process, or at any time by deleting the App or emailing MatchamsCatering@harrogateconventioncentre.co.uk so that your personal data can be removed from our system.
        11. Under the General Data Protection Regulation 2016/679, you have the right to ask for a copy of any personal data we hold about you. If you wish to make a request for a copy of this data, please email MatchamsCatering@harrogateconventioncentre.co.uk. We will provide you with such details within 30 days of your request. You also have the right to require us to correct any inaccuracies in your information. Any queries regarding personal data we hold relating to you and, additionally, any requests for copies or rectification of such data should be sent in writing to Matcham’s, Harrogate Convention Centre, King’s Road, Harrogate, HG1 5LA

      Please retain these Terms and Conditions for your records. If you have any queries about MATCHAM’S CATERING or about these Terms and Conditions, please email us at: MatchamsCatering@harrogateconventioncentre.co.uk, or you can write to us at Matcham’s, Harrogate Convention Centre, King’s Road, Harrogate, HG1 5LA.